Personalized/ engraved items cannot be returned. If an error was created on our behalf, we will gladly replace the item, however we are not responsible for personalization that are the result of incorrect spellings. Please make sure to spell clearly and accurately on your personalization form.
Protecting Your Privacy
We occasionally correspond with our customers via email or snail mail. To unsubscribe from this correspondence, simply email us and we will promptly remove you from our mailing list.
We make every effort to provide current and accurate information on our websites regarding descriptions, pricing and availability. On occasion, an error can occur. We will not be required to sell a product based on incorrect information on our websites. You will be notified of the error as soon as it comes to light and either party, will have the option of canceling the order. Should your order be cancelled before work has begun, you will receive a full refund if your credit card has already been charged.
We reserve the right to change prices for products and services sold on our websites, effective immediately upon posting the changes on the site. If you have already placed an order, the price that appeared at the time of your order will be honored.
We are not responsible for, and cannot guarantee, the timely delivery of a product once it is shipped. On occasion, shippers misroute packages and they are not delivered in the time specified for a particular shipping priority. This is beyond our control. Incorrect or incomplete addresses also cause delays and incur extra charges. These charges are the responsibility of the customer
Packages are insured for damage and loss. Please keep original packaging if your item arrives damaged so the shipper can process the claim.
We are not responsible for any damages incurred due to products not being delivered on time, due to shippers’ errors or your failure to follow up on your order. If you have not heard from us it is your responsibility to check on your order.
We are committed to ensuring your safety and security while using our website. Your order will be taken via a secure server; all credit card information will be sent on a secure channel and will not be stored once your purchase has been approved.
All rights with respect to this website including images, format, layout and text content is the property of TreasuredCollection.com and/or the artists. It is protected under copyright law and may not be reproduced, stored or transmitted in any form or by any means, medium, electronic, mechanical, photocopy, recording or otherwise, in whole or in part, without the prior written consent of the Company.